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Frequently Asked
Questions7laro

Everything you need to know about playing on 7laro — from creating your account and making your first GCash deposit, to understanding bonuses, withdrawals, and our responsible gaming tools. If you can't find your answer here, our 24/7 support team is always ready to help.

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Account & Registration

Signing up for a 7laro account is quick and straightforward. Click the 7laro Login link in the navigation menu and look for the registration option on that page. You'll need to provide a valid email address, create a secure password, and enter your full name as it appears on your government-issued ID.

Once your basic details are submitted, you'll receive a verification email. Click the confirmation link inside to activate your account. After activation, you can log in and start exploring 7laro's full game library.

Tip: Use an email address you check regularly — all important account notifications, including withdrawal confirmations and security alerts, are sent there.

You must be at least 21 years old to register and play on 7laro. This is in line with Philippine gaming regulations governing online casino-style platforms. We take age verification seriously — all players are required to complete KYC (Know Your Customer) verification before making any deposit or withdrawal.

Important: Any account found to belong to a player under 21 will be immediately suspended and all funds held pending review. Please play responsibly and within the law.

To complete KYC verification on 7laro, you'll need to submit at least one valid government-issued photo ID. Accepted documents include:

  • Philippine National ID (PhilSys)
  • Passport (Philippine or foreign)
  • Driver's License (LTO-issued)
  • SSS or GSIS ID
  • Voter's ID or COMELEC registration
  • PRC Professional ID

You may also be asked to submit a proof of address (utility bill, bank statement, or barangay certificate) dated within the last three months. KYC review typically takes 1–3 business days.

If you've forgotten your password, go to the 7laro Login page and click the "Forgot Password?" link below the login form. Enter your registered email address and we'll send you a password reset link within a few minutes.

Click the link in the email, choose a new strong password (at least 8 characters, mixing letters, numbers, and symbols), and confirm it. You'll be logged in automatically after the reset is complete.

Tip: If you don't see the reset email in your inbox, check your spam or junk folder. The email is sent from a 7laro.one address.

No. Each player is permitted to hold only one active 7laro account. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances or bonuses.

If you believe a duplicate account was created in error, contact our support team immediately via live chat to resolve the issue.

Log in to your 7laro account and navigate to Account Settings via your profile icon. From there you can update your contact number, email address, and preferred language. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to your verified identity documents.

If you need to update your registered email address, you'll need to verify ownership of the new address before the change takes effect. Our support team can assist if you run into any issues.

Deposits & Withdrawals

7laro supports a wide range of payment methods popular with Filipino players:

GCash PayMaya BPI BDO Metrobank UnionBank InstaPay PESONet

All transactions are processed in Philippine Peso (₱). GCash and PayMaya are the fastest options for both deposits and withdrawals, with most transactions completing within minutes.

The minimum deposit on 7laro is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500 due to bank processing requirements.

There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps as part of our anti-money laundering compliance procedures.

Withdrawal processing times at 7laro depend on your chosen method:

  • GCash / PayMaya: Typically within 15–60 minutes after approval
  • InstaPay: Usually within 1–2 hours
  • BPI / BDO / Metrobank (PESONet): 1–3 business days

All withdrawals go through a brief internal review before processing. First-time withdrawals may take slightly longer as our team completes a final KYC check. Subsequent withdrawals to the same verified account are generally faster.

Tip: Withdraw to the same GCash or bank account you used to deposit — this speeds up verification and reduces processing time.

7laro does not charge any fees on deposits. For withdrawals, 7laro also does not impose platform-side fees. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees depending on your account type and the amount being transferred — these are outside 7laro's control.

We recommend checking your e-wallet or bank's fee schedule before initiating a withdrawal if you want to avoid any surprises.

Most deposits reflect instantly. If your deposit hasn't appeared after 15 minutes, try the following steps:

  • Refresh your 7laro account balance page
  • Check your GCash or bank app to confirm the transaction was completed on their end
  • Take a screenshot of the transaction confirmation from your payment app
  • Contact 7laro's 24/7 live chat support and provide the transaction reference number

Our support team can trace the payment and manually credit your account if the funds were deducted but not reflected. This is usually resolved within 30 minutes during business hours.

For security and anti-fraud purposes, 7laro generally requires withdrawals to be sent to the same account used for deposits. This is a standard practice across reputable online gaming platforms and helps protect your funds from unauthorized access.

If you need to withdraw to a different account — for example, if your GCash number has changed — contact our support team. You'll need to complete an additional verification step before the new withdrawal account is approved.

Games & Betting

7laro offers a diverse game library built for Filipino players. Current categories include:

Sic Bo Slots Bingo Shade Dragon Fishing Slide Live Casino

New games are added regularly. Sic Bo is our flagship game — a classic dice game with deep roots in Filipino and Chinese gaming culture, offering fast rounds and multiple betting options per roll.

Minimum bets vary by game type. As a general guide:

  • Sic Bo: From ₱5 per bet position per round
  • Slots: From ₱1 per spin on most titles
  • Bingo: From ₱10 per card per game
  • Fishing Games: From ₱1 per shot
  • Live Casino tables: From ₱50 per hand/round

Maximum bet limits also apply and vary by game and player account level. Check the individual game's info panel for exact limits before playing.

Yes. All games on 7laro use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories.

Live casino games use real dealers and physical equipment streamed in real time, adding an additional layer of transparency. You can verify game results through the round history feature available in your account.

Note: RTP (Return to Player) percentages for each slot and table game are displayed in the game's information panel. Higher RTP means a better theoretical return over time.

Absolutely. 7laro is fully optimized for mobile browsers on both Android and iOS devices. You can play all games — including live casino, slots, bingo, and fishing games — directly from your mobile browser without needing to download a separate app.

For the best experience, use an updated version of Chrome (Android) or Safari (iOS) and ensure you have a stable internet connection. Mobile data (4G/LTE or 5G) works well for most games; live casino streams benefit from a WiFi connection.

If your connection drops mid-game, 7laro's system records the state of your game at the point of disconnection. When you reconnect and return to the game, the round will either have been completed automatically (for RNG games) or you'll be able to resume from where you left off (for certain live games).

Any bets already placed before the disconnection are honored. If you believe a disconnection caused an error in your game result or balance, contact our support team with the game round ID — we can review the server-side logs and resolve any discrepancies.

Bonuses & Promotions

7laro offers a welcome bonus for new players on their first deposit. The exact bonus amount and structure may vary depending on current promotions — log in to your newly created account to see the latest welcome offer available to you.

Welcome bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before opting in.

Reminder: Bonuses are only available to players who have completed KYC verification and are aged 21 or above.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings generated from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.

Different games contribute differently toward wagering requirements:

  • Slots: Usually 100% contribution
  • Sic Bo / Table games: Typically 10–20% contribution
  • Live Casino: Typically 5–10% contribution

Check the specific bonus terms for exact contribution rates.

To claim a promotion, log in to your 7laro account and navigate to the Promotions section in your account dashboard. Available offers will be listed there. For bonuses that require a promo code, enter the code in the designated field during the deposit process or in the promotions redemption area.

Some bonuses are automatically credited upon qualifying deposit — no code needed. If a bonus you expected wasn't credited, contact our support team within 24 hours of the qualifying deposit.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the bonus. Once the wagering requirement is fulfilled, the resulting balance becomes withdrawable cash.

Your account balance is typically split into a real money balance and a bonus balance. Real money deposits can always be withdrawn at any time (subject to standard withdrawal processing), regardless of any active bonus.

Yes. 7laro runs regular reload bonuses for existing players and periodic cashback promotions, especially around Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. These offers are announced via email and in the Promotions section of your account.

Cashback offers typically return a percentage of net losses over a defined period, credited as bonus funds. Reload bonuses give you extra funds on top of qualifying deposits made after your initial welcome bonus.

Security & Privacy

7laro uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your financial transactions are processed through PCI-DSS compliant payment gateways.

Personal data is stored on secure, access-controlled servers and is never sold to third parties. For full details on how we handle your data, please review our Privacy Policy.

Yes. 7laro supports two-factor authentication (2FA) for an added layer of account security. When enabled, you'll be required to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device or location.

We strongly recommend enabling 2FA, especially if you have a significant balance in your account. You can activate it from the Security section of your Account Settings.

If you suspect your 7laro account has been accessed without your permission, take these steps immediately:

  • Change your password right away via the login page's "Forgot Password" option
  • Enable 2FA if it isn't already active
  • Contact 7laro's 24/7 live chat support and report the suspected breach
  • Request a temporary account freeze while the issue is investigated

Our security team will review your account activity logs and take appropriate action. Never share your password or OTP codes with anyone — 7laro staff will never ask for your password.

7l aro is committed to compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). This means we collect only the personal data necessary to operate your account, process transactions, and comply with regulatory requirements.

You have the right to access, correct, and request deletion of your personal data held by 7laro, subject to legal retention requirements. To exercise these rights, contact our Data Protection Officer via our support team. For full details, read our Privacy Policy.

Responsible Gaming

7laro provides a full suite of responsible gaming tools accessible directly from your Account Settings under the Responsible Gaming tab:

  • Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — automatically suspend betting once you reach a defined loss threshold
  • Session Time Limits — set a maximum continuous play duration with automatic logout
  • Cool-Off Period — temporarily suspend deposits and betting for 24 hours up to 6 weeks
  • Self-Exclusion — temporarily or permanently close your account
  • Reality Check Prompts — periodic pop-ups showing your session time and net win/loss

All tools are free, instant, and available 24/7. For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your 7laro account, go to Account Settings → Responsible Gaming → Self-Exclusion, and choose your preferred exclusion period — from 24 hours up to permanent exclusion. Confirm with your account password and the exclusion takes effect immediately.

During self-exclusion, you cannot log in, deposit, or place bets. Your remaining balance is held securely and returned at the end of temporary exclusion periods. Permanent exclusion cannot be reversed.

Need help now? If you're unable to access your account, our 24/7 live chat team can activate self-exclusion on your behalf after verifying your identity.

Yes. 7laro operates in alignment with responsible gaming standards promoted by the Philippine Amusement and Gaming Corporation (PAGCOR), the primary regulatory body overseeing gaming activities in the Philippines. PAGCOR provides resources and guidance for players who may be experiencing gambling-related difficulties.

If you feel your gambling is becoming a problem, we encourage you to reach out to PAGCOR's responsible gaming resources or contact our support team directly. You are never alone in this — help is always available.

Remember: Gambling should always be entertainment, not a source of income or a way to solve financial problems. Play within your means and set limits before you start.

If you're concerned about a family member's gambling habits, the most important thing is to approach the conversation with empathy and without judgment. Gambling disorder is a recognized condition, and recovery is possible with the right support.

Practical steps you can take:

  • Talk openly and calmly about your concerns
  • Encourage them to use 7laro's self-exclusion tools if they have an account
  • Suggest speaking with a professional counselor or therapist
  • Contact PAGCOR's responsible gaming helpline for guidance on supporting a loved one

You can also contact 7laro's support team to report a concern about another player — we take these reports seriously and will act in accordance with our responsible gaming policies.

Still Need Help?

Can't find the answer you're looking for? Our support team is available around the clock.

Live Chat Support

The fastest way to get help. Connect with a real support agent in seconds via live chat — available 24 hours a day, 7 days a week, including Philippine holidays.

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Email Support

For non-urgent queries, account documentation, or detailed written requests, reach out to our support team by email. We aim to respond within 24 hours on business days.

Policy Pages

For detailed information about how 7laro operates, review our policy pages covering terms, privacy, and responsible gaming guidelines.

Ready to Play? Join 7laro Today

Thousands of Filipino players from Manila, Cebu, Davao, and beyond are already enjoying Sic Bo, slots, bingo, and live casino on 7laro. Fast GCash payouts, generous bonuses, and 24/7 support — all in one place.

🔞 21+ ONLY  |  PLAY RESPONSIBLY  |  TERMS & CONDITIONS APPLY

Gambling can be addictive. Play responsibly and within your means. 21+ only.  |  Terms & Conditions  |  Privacy Policy  |  Responsible Gaming